Meet Hampton Inn: One of our Awesome IMPACT Partners
Rep: Carol Lawrence
Title: Area Director of Sales
What makes your company stand out within your industry?
Hampton Inn of Farmington was recently recognized by Hampton with the Wall of Fame Award. The Wall of Fame is awarded to Hampton Inns scoring in the top 15% of the brand in quality assurance, inspections and guest satisfaction scores for service and accommodations.
What is one thing most people don’t realize about your company?
Our commitment to customer satisfaction. It is The 100% Hampton Guarantee.
What are you most proud of within the last year?
Our outstanding score again this year with Hilton. I believe this shows our commitment to consistency of product and service to every guest.
Describe your company using one word.
What’s on the radar for the rest of 2014?
Hampton Hotels foster a unique culture of hospitality — called “Hamptonality.” This term describes each hotel’s approach to friendly customer service, anticipating guests’ needs and providing travelers with helpful suggestions about area attractions, historical facts and fun things do around town. With the holidays approaching, excitement builds within our team. We look forward to visiting with guests who return “home for holidays” along with holiday parties and events!
If you could tell Farmington Regional Chamber members one thing, what would it be?
At Hampton Inn, all of our goals are “team driven.” Our team works together with the commitment of providing excellent customer service. It is because of that commitment we are able to be recognized.
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