Leadership
Dealing with Angry Customers When You’re Short-Staffed The scene is a common one these days. Lines of people waiting to pay in a restaurant, retail establishment, or grocery store. Tempers flare. Customers yell at staff and wonder why there’s only one person checking people out. Your staff thinks, “Who needs this?” and they’re not wrong.…
Four Business Leadership Lessons from General Patton that Are Still Applicable Today Last week I watched a movie on General Patton, and it brought back memories of reading about his views on leadership. It’s not surprising he was an inspirational leader, his job required that. The amazing thing about his thoughts on leadership was that he…
Anatomy of a Blog Post Want a sure-fire way to get more traction on your business blog posts? Make sure each post contains these important pieces. Many small businesses are starting to realize the importance of good content. But what makes content good? Better yet, what makes for great content? While it starts with something…
AI for Business: Bewares and Boasts Practical ways to use it in business and what to avoid At first glance, especially for people who have trouble writing or have difficulty starting and collecting their thoughts at a keyboard, AI can feel like the smartest kid in the class offering to do your homework for…
Four Ways to Look Your Best on a Conference Call Be honest. Do you love or hate video conferencing? There’s nothing more awkward than dialing into a conference call only to find out it’s a video conference call and you haven’t showered since the weekend. Even if you have showered, video calls can be awkward…
3 Easy Things to Help You Attract More Customers for Your New Business Starting a new business is difficult under the best circumstances. But in today’s economic climate, it’s difficult to make a name for yourself when most people are trying desperately to cut back on expenses. Yet, you shouldn’t get discouraged. There are easy…
Managers and Employees: Exploring the Great Divide Written By: Tony Meyers Director of Human Resources at US Tool MANAGERS AND EMPLOYEES: EXPLORING THE GREAT DIVIDE New national research uncovers insights around the perception and communication gaps that exist between managers and their direct reports. 2018 Ultimate Software and The Center for Generational Kinetics. TABLE OF…